Reading time: 3 minutes
We have already shared 5 solid reasons to why you need a multilingual website. So, today we will share another 5 great reasons to why your website needs to be multilingual, so that you will be able to stay ahead.
In Europe, mobile commerce is continuously increasing its importance. Europe even has the highest ranking of mobile penetration rate worldwide. In addition, Europe’s online spending through mobile devices has doubled between 2014 and 2015 and has now reached a share of a whole 25%.
Reading time: 2 minutes.
Today we’re sharing a great article which is all about Spanish e-shoppers. In case you’re interested in expanding your business into Spain, here are some good statistics done by IAB that might be helpful and even answer your questions.
We all have experienced as a customer that a responsive customer support is really important, so why not offer it to your clients? We have already mentioned in many of our articles that merchants who respond to customer emails within 24 hours receive 50% less negative feedback – which is something every company dealing with customers is striving for. So to be sure that everything is running right in the customer service department, we are sharing 5 key metrics obtained from ReplyManager, that are going to indicate the performance of your support staff.
E-commerce fans out there, behold yourselves because you are in for a golden treat!
Last week, we published a great article for the customer service department called “5 customer service points every business should implement”. So, as we promised, today we will be sharing another 5 great points for building a sustainably efficient customer service team.
One of the final stages after a purchase has been made, is when your product goes from your control to a third party, the courier. It is crucial for every business to deliver as promised, ensuring the happiness of customers surely is the end goal in every retail. This also guarantees the building of many loyal customers.
Customer service plays an extremely important part in developing your business and in increasing sales. With our experience, we realized that when implementing a high level of support to our Customer Service department, our reports have shown a remarkable growth in results. And that is why today, we would like to share 5 crucial point every company should implement in their business.
Two months till the holiday season, and e-shoppers are already warming up for a busy holiday sale. Statistics from Google showed that 30% e-shopper begin their holiday shopping before Halloween, so retailers are you prepared for this?