The True Price of Having a Bad Customer Service
Amy | On 24, Sep 2015
Having a bad customer service can you cost you a fortune. Companies who wish to stay in the business for the long haul, will have to be serious about removing bad customer service. Below, we are sharing with you the true influence of having a bad customer service and its effect on customer loyalty as well as customer satisfaction.
As you can see, bad customer service can seriously damage your business. Another important fact to mention is that, if your customer service is bad, those customers will spout it off to their friends and family, which will result in not doing business with you. We mentioned it before folks, word of mouth is a very powerful thing. And to support the fact above and if you’d like to view it in numbers, visit Zendesk.
If you are doing business in marketplaces (such as Amazon or eBay), here’s something to keep in mind: If you are selling a great product, but your customer service is doing an awful job, your rankings in marketplaces will be significantly low. On the contrary, if the product you are selling is not the best one, but your customer service is doing a brilliant job, then not only will your ranking in marketplaces be extraordinary high, but your revenue will be booming up bringing astonishing results.